Terms of service

Terms of Service

Clooloo Terms and Conditions

Welcome to Clooloo! By accessing our website and placing an order, you agree to abide by the terms and conditions outlined below. These terms are designed to ensure transparency and clarity in your shopping experience with Clooloo.

1. Introduction
Clooloo is a unique clothing brand offering innovative products that can be colored using non-toxic, BPA-free washable markers. Our mission is to provide fun, creative, and reusable experiences for children and families while empowering kids to express themselves through art and imagination.

2. Product Use

Guidelines for Use

  • Clooloo products are designed for use with our recommended non-toxic, BPA-free, washable markers.
  • When coloring on garments like pajamas, insert a sheet of paper or cardboard between the layers to prevent ink from bleeding through.

How to Color

  1. Place a piece of paper or cardboard inside the fabric to prevent bleed-through.
  2. Use only the included washable markers to color your design however you like!
  3. You can color with washable, water-based markers while wearing it.

Washing Instructions
To remove the colors and start fresh:

  • Wait 24 hours before washing (better to wash separately).
  • Machine wash in cold water (gentle cycle).
  • Air dry or tumble dry on low.
  • Do not use fabric softener.

If you would like to keep the colors, we recommend using phosphate-free detergent for color care.

Helpful Tips

  • For brighter colors, go over the same spot twice.
  • Avoid using permanent markers: they won’t wash out!
  • Have fun mixing colors and creating unique designs!

Disclaimer for Misuse
Clooloo is not liable for any damage caused by:

  • Using markers not recommended by Clooloo.
  • Improper handling or washing of products.
  • Alterations or modifications made to the original product.

3. Orders and Payments

Placing an Order

  • Orders can be placed through our website. Please ensure all personal and payment information is accurate during checkout.
  • Confirmation emails will be sent once your order is successfully placed.

Payment Methods

  • We accept major credit and debit cards, as well as other payment options shown at checkout.
  • Cash on delivery is available in Lebanon only.

Order Cancellation

  • Orders may be canceled within 24 hours of placement if they have not yet been processed for shipping. Please contact our customer service team immediately for assistance.

4. Shipping and Delivery

  • Clooloo currently delivers to Lebanon and the United Arab Emirates.
  • Delivery options, costs and estimated timelines are shown at checkout and detailed in our shipping policy.

5. Returns and Exchanges

  • Returns and exchanges are accepted for unused, unworn items in their original condition with tags and packaging intact. Requests must be made within 7 days of delivery.
  • Contact our support team with proof of purchase to start a return or exchange. See our refund policy for full details.

6. Intellectual Property
All designs, branding, and content on the Clooloo website are the intellectual property of Clooloo. Unauthorized use, reproduction, or distribution of these materials is prohibited.

7. Limitation of Liability
Clooloo is not liable for:

  • Variations in product performance due to user handling.
  • Incidental or indirect damage resulting from product use.
  • Any other outcomes not directly caused by a defect in the product.

8. Governing Law
These terms and conditions are governed by the laws of the United Arab Emirates. By placing an order with Clooloo, you agree to submit to the exclusive jurisdiction of UAE courts in the event of any disputes.

By placing an order on our website, you confirm that you have read, understood, and agreed to our terms and conditions.

If you have any questions or require assistance, please contact our customer service team at cloolooworld@gmail.com.

Thank you for choosing Clooloo for your creative and colorful experiences!